FAQs

Eqwep is the UAE's dedicated online destination for premium bathroom fittings, furniture, and accessories — a complete range built for homeowners, interior designers, and contractors who don't want to compromise on quality. Whether you're fitting out a new villa in Dubai, renovating an apartment in Abu Dhabi, or upgrading a single bathroom, everything you need is available in one place, in stock, and delivered to your door within 48 hours across the UAE.

Our bathroom range is organised to cover every stage of a bathroom project. At the core is our bathroom furniture collection — vanity units, wall-hung cabinets, storage towers, and bathroom stools from Duravit, VitrA, and Bernstein, with options ranging from compact 500mm single vanities to double 1800mm cabinet sets. Alongside furniture, our wash basins collection spans countertop, wall-mounted, undermount, vessel, and floor-standing designs in ceramic, solid stone, and composite materials.

For the shower, we stock a wide selection of shower systems and mixers — from full shower sets with integrated mixers to individual rainfall heads, handheld showers, thermostatic systems, and complete shower enclosures. Our bathtubs and shower trays range includes freestanding acrylic and solid stone tubs, built-in bathtubs, and low-profile shower trays designed for walk-in shower configurations.

The toilet collection covers every modern format: close-coupled, wall-hung, back-to-wall, and our growing range of smart shower toilets and automatic bidet toilets from Duravit SensoWash, VitrA V-Care, and Bernstein Premium — the kind of intelligent sanitaryware increasingly specified in luxury UAE homes and hotels. Bathroom taps and mixers are available in basin, bath, and freestanding formats across finishes including chrome, brushed gold, matte black, brushed nickel, and copper.

Complete your space with our bathroom mirrors — including LED illuminated mirrors, sensor-touch anti-fog mirrors, and mirrored wall cabinets — as well as a curated range of bathroom accessories covering towel rails, toilet roll holders, soap dispensers, robe hooks, and bathtub trays from Fink, Brabantia, Bernstein, and Duravit. For maintenance and repairs, our bathroom spare parts section stocks angle valves, flush plates, toilet seats, shower hoses, floor drains, and wash basin parts — genuine components you can order and receive quickly without needing a plumber for minor fixes.

Every product at Eqwep is verified for UAE plumbing compatibility and comes with manufacturer warranty. We offer free delivery within 48 hours across Dubai, Abu Dhabi, and the wider UAE, a 10-day returns policy, flexible Pay Later payment options, and expert consultation from our bathroom specialists — by phone, WhatsApp, or live chat — before and after your purchase.

Whether you're searching for a single replacement tap or planning a complete bathroom renovation from scratch, Eqwep gives you the product depth, brand selection, and service reliability to get it right the first time.

Bathroom design across Dubai, Abu Dhabi, and the wider UAE has shifted considerably over the last few years. Homeowners are no longer treating the bathroom as a purely functional space — it's now one of the most invested rooms in any renovation. The dominant trends shaping UAE bathrooms in 2025 include:

Smart sanitaryware: Automatic shower toilets and smart bidet toilets — particularly the Duravit SensoWash and Bernstein Premium range — are now commonly specified in new builds and high-end renovations across the UAE. Features like heated seats, auto-flush, integrated bidet wash, and self-cleaning bowls are increasingly considered standard in the luxury segment.
Floating bathroom furniture: Wall-hung vanity units, wall-mounted toilets, and floating storage cabinets remain dominant. The visual effect of floor-to-ceiling tile visible beneath the furniture makes rooms feel larger and is easier to clean — a practical advantage in the UAE's dusty climate.
Statement bathtubs: Freestanding solid stone and matte acrylic bathtubs are replacing built-in tubs as the bathroom centrepiece, particularly in master ensuites. Oversized, asymmetric shapes in matt black and matt white are especially popular.
Matte and textured finishes: Matte black fixtures, brushed gold taps, and concrete-effect bathroom furniture are replacing high-gloss chrome as preferred finishes — particularly in contemporary and industrial-inspired interiors.
Integrated LED mirrors: Backlit and front-lit LED bathroom mirrors with anti-fog sensors and touch dimmers are now standard in UAE bathroom renovations, replacing traditional plain mirrors.
Minimalist storage: Concealed storage within mirrored cabinets, recessed niches, and slim side cabinets is prioritised over freestanding shelving — keeping surfaces clean and the overall aesthetic uncluttered.
Warm, natural tones: Warm wood-effect cabinetry (natural oak finishes), terracotta tiling, and earthy stone textures are replacing the all-white bathroom as the dominant interior direction.

Eqwep's product range across bathroom furniture, smart toilets, bathtubs, taps, and mirrors directly reflects these trends, with new arrivals added regularly from Duravit, VitrA, and Bernstein.

A spa-like bathroom in the UAE doesn't necessarily require a full renovation — often the right product upgrades make the biggest difference. Here's what actually changes how a bathroom feels:

Start with the shower: A rainfall shower head or full thermostatic shower system transforms the daily shower into something genuinely different. Thermostatic systems hold water temperature precisely without manual adjustment — the kind of detail that defines a luxury hotel bathroom.
Add a freestanding bathtub: Even in a moderately sized bathroom, a freestanding solid stone or acrylic bathtub repositions the entire room. You don't need a huge space — a well-chosen 1600mm or 1700mm freestanding tub can work in a standard UAE master ensuite.
Upgrade to a smart toilet: Features like a heated seat, automatic lid, warm water bidet wash, and ambient lighting — available on models from Duravit, VitrA, and Bernstein — are standard in any genuine spa environment and now attainable for home use.
Invest in an LED mirror: A backlit or front-lit LED mirror with a dimmer function changes the quality of light in the bathroom significantly. Adjustable colour temperature (warm to cool white) means you can shift the atmosphere of the room at the touch of a button.
Coordinate your accessories: A full bathroom accessory set — matching towel rail, soap dispenser, robe hook, toilet roll holder, and waste bin — in a consistent finish (brushed gold, matte black, brushed nickel) gives the room a polished, intentional feel that no single statement piece can achieve on its own.
Control clutter actively: Wall-hung vanity units with integrated storage keep countertops clear. A mirrored cabinet replaces open shelving. Recessed shampoo niches eliminate plastic bottles from the shower. Clutter is the single biggest obstacle between a standard bathroom and a spa-like one.

All of the above product categories — smart toilets, freestanding bathtubs, LED mirrors, thermostatic showers, and bathroom accessory sets — are available at Eqwep with free UAE delivery and professional installation options.

Eqwep stocks a curated selection of internationally established bathroom brands, each with a distinct strength across different product categories:

Duravit (Germany): One of the world's most recognised bathroom brands, Duravit is known for its award-winning sanitaryware, bathroom furniture, and smart shower toilets. Key collaborations with Philippe Starck, Antonio Citterio, and Cecilie Manz have produced some of the most iconic toilet and basin designs in contemporary architecture. Strong across wall-hung toilets, vanity sets, bathtubs, and taps.
VitrA (Turkey/Europe): A leading manufacturer of full bathroom solutions — from sanitaryware and tiles to bathroom furniture, taps, and shower systems. VitrA is particularly noted for its V-Care smart toilet range and its Root collection of bathroom taps, which offer design-forward aesthetics at a competitive price point relative to its German peers.
Bernstein (Germany): Specialist in complete bathroom systems, Bernstein covers shower enclosures, solid stone and acrylic freestanding bathtubs, smart shower toilets, bathroom furniture, and accessories. The Bernstein Premium 1102 smart toilet and LUNA and RELAX stone bathtubs are among the most popular premium products in Eqwep's range.
Fink (Germany): Design-led bathroom and home accessories. Fink's bathroom accessories — including toilet roll holders, soap dispensers, and towel rings — are known for their material quality and restrained European aesthetic.
Brabantia (Netherlands): Practical, well-designed bathroom accessories and storage solutions built for longevity. Brabantia is particularly strong in waste bins, laundry storage, and bathroom organisation products.
H.O.M: Contemporary bathroom and home products designed for modern living, available at accessible price points across selected categories.

All brands stocked by Eqwep come with manufacturer warranties and are verified for compatibility with UAE water pressure and plumbing standards.

Yes. Eqwep provides professional bathroom fitting installation services across Dubai, Abu Dhabi, and the wider UAE through certified installation technicians. Installation is available for the full range of bathroom products, including:

Wall-hung and close-coupled toilet installation
Smart shower toilet and bidet toilet fitting
Vanity unit and bathroom cabinet assembly and wall mounting
Wash basin installation (countertop, wall-hung, and undermount)
Shower system and thermostatic mixer installation
Freestanding and built-in bathtub installation
Bathroom tap and mixer fitting
LED mirror mounting and electrical connection
Bathroom accessory fitting (towel rails, robe hooks, toilet roll holders)

Installation can be arranged at the time of purchase and is coordinated around your schedule. For larger bathroom renovation projects involving multiple products, our team can also provide a pre-purchase consultation to ensure product compatibility and correct specification before your order is placed. Contact our team via WhatsApp, live chat, or phone to arrange.

Choosing bathroom fittings for a renovation — whether a single bathroom or a full villa — works best when you plan from the large to the small rather than product by product. A practical framework:

Start with your layout and plumbing positions. The location of your existing or planned plumbing points dictates which toilet format (close-coupled vs. wall-hung) and which basin type (wall-mounted vs. countertop) will work without major pipe relocation.
Choose your sanitaryware first. The toilet, basin, and shower or bathtub are the structural decisions. Everything else — furniture, taps, mirrors, accessories — is coordinated around these. Selecting a design family (for example, the Duravit D-Neo or VitrA Root range) that spans multiple product types makes coordination much easier.
Match your tap finish across the room. A consistent finish — whether chrome, brushed gold, matte black, or brushed nickel — across taps, shower fittings, towel rails, and accessories gives the bathroom a coherent, designed feel without requiring expensive bespoke work.
Plan storage before furniture. Consider how much concealed storage you need before selecting a vanity unit size. A 600mm single vanity may look proportionate but leave insufficient storage; a 900mm or 1200mm unit with mirrored cabinet above often works better for a main family bathroom.
Consider UAE-specific factors. Water pressure in UAE buildings can vary. Thermostatic shower mixers handle pressure fluctuations better than manual mixers. For hard water areas, ceramic disc taps and quality cartridges from Duravit or VitrA perform significantly better over time than lower-grade alternatives.

Our bathroom consultation team is available to help you match products to your space, budget, and existing plumbing — free of charge, via phone, WhatsApp, or live chat.

Small bathrooms are one of the most common renovation scenarios in UAE apartments and older villa guest bathrooms. The right product choices make a significant difference to how spacious and functional a compact bathroom feels:

Wall-hung toilet: Freeing up floor space beneath the toilet pan is one of the most impactful changes in a small bathroom. Wall-hung toilets from Duravit, VitrA, and Bernstein are designed with compact projection options — some as short as 480mm — which recover meaningful floor area in tight layouts.
Compact vanity units (500mm–750mm): Bernstein's Compact 500 range and Duravit's smaller D-Neo configurations offer full vanity function in a footprint suitable for bathrooms as narrow as 120cm.
Corner and wall-mounted basins: Where space is the primary constraint, a wall-mounted basin with a floating shelf underneath replaces a full vanity unit and still provides a surface and storage without occupying floor space.
Walk-in shower over bathtub: In most small UAE bathrooms, replacing a bathtub with a frameless walk-in shower or low-profile shower tray instantly makes the room feel larger. A 90x90cm or 80x120cm shower footprint is practical in bathrooms where a bathtub would feel cramped.
Large-format LED mirror: A mirror that fills the wall above the basin (rather than a small rectangular mirror) visually doubles the depth of the room. An LED mirror without a heavy frame further reduces visual weight.
Wall-mounted accessories: Eliminating freestanding accessories — freestanding toilet roll holders, freestanding soap dishes — and switching to wall-mounted equivalents removes visual clutter and makes the floor area feel more open.

Eqwep's bathroom consultation team can advise on the best compact-format products for your specific bathroom dimensions — contact us before purchasing to ensure the products you choose will fit and function correctly in your space.

Yes. Eqwep stocks a dedicated range of bathroom spare parts for common maintenance and repair needs, available for immediate purchase online with fast UAE delivery. The spare parts range includes:

Angle valves — VitrA Origin brass angle valves in chrome, brushed nickel, copper, gold, and black finishes
Toilet seats — replacement soft-close and standard seats compatible with leading brands
Flush plates and flush tanks — compatible with concealed cistern frames from major brands
Shower hoses — replacement flexible hoses in various lengths and finishes
Floor and shower drains — replacement drain covers and full drain assemblies
Wash basin parts — waste sets, bottle traps, and basin mounting hardware
Bathtub spare parts — overflow covers, waste assemblies, and bath feet
Bidet mounting frames — concealed frame systems for wall-hung bidet installation

Having access to genuine spare parts from the original manufacturers means minor bathroom issues — a dripping tap, a worn toilet seat, a faulty angle valve — can be resolved quickly without replacing an entire fitting. If you're unsure of the specific part you need, our team can help identify the correct component from your existing product's model number.

Delivery: Eqwep offers free delivery across the UAE — including Dubai, Abu Dhabi, Sharjah, and other emirates — within 48 hours for all in-stock bathroom products. Larger items such as bathtubs, vanity sets, and shower enclosures are handled by a specialist delivery team to ensure safe transit and, where installation has been booked, correct placement in the property.

Returns: We accept returns within 10 days of the delivery date, provided products are unused, uninstalled, and returned in their original packaging. This policy is designed to give you confidence when ordering bathroom fittings online — particularly for higher-value items like bathroom furniture sets, mirrors, or bathtubs where it's important to confirm that the product meets expectations on arrival.

Payment options: Eqwep supports multiple payment methods including credit and debit card, bank transfer, PayPal, and Buy Now Pay Later options — allowing you to spread the cost of larger bathroom renovation projects over time.

For the full returns terms and conditions, including any category-specific exceptions such as items that have been installed or custom-configured, please refer to the Returns & Refunds page on the Eqwep website or speak directly with our customer service team before purchasing.

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