Customer Care - Frequently Asked Questions

Products & Orders

Payments & Finance

Delivery & Installation

Returns & Refunds

Service & Warranty

Products & Orders

How do I place an order?

Shopping online with us is easy and completely secure.

You can place an order online in just a few simple steps:
Select an item you would like to purchase and then click the Add to Cart button from the product detail page.
You can then choose to continue shopping or go directly to Checkout.
Once you are done shopping, click on the Shopping Cart, and follow the checkout steps.
You will receive an email confirming your order that includes your Order Number.

What should I do if I'm having trouble placing an order?

If you experience any technical difficulties with our website, please contact us via our live chat expert or on WhatsApp and we will assist you on priority basis.

What can I do if I cannot complete the checkout process?

If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for a security check. Alternatively, you can try a different payment mode. Please contact us via our live chat expert or on WhatsApp to receive assistance while placing an order.

Can I place an order over the phone?

Yes you can place order by Phone, we will send you transfer link for the requested items and will process the order for you. You can reach us on chat with our sales expert via live chat to receive assistance while placing an order.

How will I know that the order is successfully processed?

You will receive a confirmation email with your Order Number.

What do I do if I get charged after placing an order but don't get a confirmation email?

Please contact us via our live chat expert or on WhatsApp and we will assist you.

Can I modify my order after it is placed?

You cannot change your order details once your order has been completed. If you need to make any changes, you should cancel your order before order status is changed and place a new one.

Can I cancel my order anytime?

You can contact us on WhatsApp or Live Chat and proceed with cancellation of your order within an hour of placing it.

How do I cancel an order?

You can contact us on WhatsApp or Live Chat and proceed with cancellation of your order within an hour of placing it.

Can I place an order without creating an account in your website?

No, you are required to create an account on our website to purchase, however it is a very quick and seamless process.

How can i make sure that the products i selected are technically compatible?”

Not everyone can be a kitchen and bathroom expert and Eqwep provides you the best solution for this. With our order check you can remain worry free that your ordered products are all technically compatible. This is a free service from Eqwep and our expert consultants will be here to reach out to you in case if any amendments are required to your order.